How To Contact Facebook Support And Get An Actual Human

Comments: 4

In this video I show you how to contact Facebook Ad Support and get an actual human being. Please note that what you see on your screen may vary depending on whether or not you are an advertiser, or based on the nature of your query.

4 Comments

  • Jason Greenwald says:

    Of course I need help from Facebook and their chat is closed.

    Any idea how to fix ‘switch to automatic bidding’ when trying to publish an ad?

    • John Oszajca says:

      Hi Jason,

      The chat is not closed for me. But I have heard similar reports on occasion. It appears that FB has a threshold of ether ad spend or account activity before they make the chat available. So if you do not have active ads, or your account is not in good standing, then it may be that the chat is not visible to you.

  • LEE DAVEY says:

    John, this tip is worth it’s wait in gold as I was 3/4 through my campaign and hit a road block. Knew that Steve or you would not be available as I’m in the UK and it’s only just hit midday.
    Facebook sorted out the problem within under ten minutes and it was a human chat!!!!!!
    Cheers
    Lee

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